Employer FAQs

Q - When I call an Agency like yours, are they my employees or the employees of NES?

A - The employees who will be sent to your location or to your job site are the employees of NES. We take on all the risks, responsibilities and management of the individuals. NES will always inform the Client as to what their responsibilities are and they mostly include the supervision of the Associates and maintenance of a safe work environment.
Q - How quickly can you find me someone for a position?

A - The response time depends on the location, duration, job description and pay rate. NES proactively recruits for several positions and more often then not; we can find someone for you on the following day. NES understands that companies often depend on Agencies to get the job done so NES will always inform our client if we cannot meet the requirements and NES will make the steps to contact another Agency for you so that you continue to get the service you have come to expect. NES will also make adjustments to its recruiting program to make sure that we can better service your organization when the next call comes in.
Q - Who is responsible for safety?

A - The client is always responsible for safety. NES trains all our Associates on WHMIS and explains the job description and the safety rules and regulations of every site. NES performs site inspections whenever a client requires one of our Associates to work on their site. The client is responsible for "first day training" and the maintenance of a safe work environment. They must walk the Associate through the job site and show them where the first aid kit is located, emergency exits, introduce them to the individuals in charge as well as the "report to". The Client must also show NES that they have a safety program in place. NES places a lot of emphasis on the safety of their Associates and makes every step possible to ensure that our Associates can work in a safe environment. Each and every Associate has been told that they have the right to refuse work if they feel that the work is unsafe.
Q - Who is responsible for training?

A - The client is always responsible for the training on their job site. Example: Even though our Associates might have their forklift licence, the client is responsible for showing the Associate how their machinery works since several machines operate slightly differently. Certain companies have different computer systems in place and in this situation as well; the client is responsible for the training. With every job, there are different circumstances and NES is more then willing to make accommodations to our clients. Simply ask NES about the details and they will be more then willing to work with you so that you see our services as a value and not a burden.
Q - What if I am not happy with the Associate who is sent to my job site?

A - NES follows up on every new Associate within the 2 hours of the scheduled start time. This is to ensure that the Associate has shown up on site and also confirms your happiness with the Associate sent to your location or job site. If for any reason, you are not satisfied with the Associate on their first day. NES will refund up to 3 hrs to prove to you that we want a long-term relationship with your organization and from that point, we will inform the Associate that their contract has ended with our client and we will replace the individual ASAP.
Q - Can NES find me professionals by "head hunting"?

A - This is the NES specialty, Andre (the owner) has been "Head Hunting" for approximately 8 yrs and you can rest assure that he will be handling this task personally. NES understand that some positions need to be filled in the most confidential manner and NES can search your competitors or different industries to find you the BEST Candidate(s) for the position. This program is arranged as a "finders fee" for setting up the ads (with no company information), full interview process as well as any additional assessments your Company requires. We can customize our service to your needs and your organization is not required to pay NES one penny unless you are satisfied with your new Employee. NES will also offer a guarantee on the Candidate chosen to perform the tasks. The guarantee is for when the Company feels like they are not a right fit or if the Employee feels like they’re skills would be better utilized in another Company. NES will replace the Employee for free as long as it coincides with the agreement already in place.
Q - How often do I receive an invoice?

A - NES will send out invoices weekly and they are to paid upon receipt because our Associate get paid weekly. Step will be made to accommodate the clients pay cycle as well as the way in which they would like to receive their invoice.
Q - How can I make sure that the Associate will not change the hours on the time sheet?

A - Before the assignment begins, we will determine the individual(s) in charge of signing off the time sheets. When the "report to" signs the time sheet, they are responsible of verifying the hours worked and in addition to signing the time sheet, they also write the hours approved. This way there are no discrepancies.
Q - If there is a problem occurring on the job site, is it our responsibility or the responsibility of NES?

A - Regarding the management of the Associate, NES is responsible for any issues occurring on the job site. This is a great benefit to the Client. Not only for the stress in dealing with employee relationships but it also makes it clear to the Associate who their employer is and this is important because if there is a problem that occurs on the job site. The client can be held responsible if the Associate views our Clients as the employer. Lines must be made very clear as to whom the employer is.
Q - Is it possible for me to extend the length of the agreement?

A - Absolutely! Most of our Associates are looking for full time work and NES hopes that with every assignment, the Client either would like to keep the Associate or ask for them to return when there is a need. Our screening process includes the extensive research into their capabilities so that we are always sending the best fit for the job. Simply contact NES and inform them that you would like to extend the terms of our agreement or ask how you can take the Associate onto your Company payroll. We can make almost anything work.