Our Client is currently recruiting for a Temporary Full-Time Dispatcher for School Bus Drivers in Sudbury, Ontario. This is a 4 week contract role with immediate start date!

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Reporting to the Operations Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.

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•Shifts are Monday to Friday from 8:00 AM – 5:00 PM
•This full-time role is a temporary position
•Ensure dispatch and driver operations are in accordance with established standards.
•Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays.
•Customer service calls, recurring rides & special event co-ordination.
•Incident reporting
•Dispatch drivers to various routes on a timely basis.
•Alert drivers to road closures and other delays
•Identify all runs and drivers active on routes are on time to ensure no students are left behind
•Manage and pull a variety of reports as per the Operation Manager’s directive
•Manage and assist with scheduling vehicle maintenance as required
•Answer phones, fax, and email correspondence in a professional and courteous manner
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Requirements
Your Profile:
•You are a problem solver and thrive in an environment where many moving pieces need your urgent attention.
•You have Dispatch experience within the transportation or service industry or related education
•You are able to utilize a two-way radio to listen to, respond to and communicate effectively with all on route drivers
•You have excellent time and stress management skills
•You are a multitasker who can prioritize several urgent and important tasks
•You take initiative to solve problems and search out the data needed to do so
•You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations
•You have strong proven customer service experience
•You are computer literate and have software experience in MS Office (MS Word and Excel)
•You have a clear understanding of the transportation industry
•You are able to provide a clean criminal record search
•You have a excellent geographic knowledge of the City of Sudbury and surrounding areas and preferably are familiar with the schools and their locations within the districts we serve.
•You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and students.
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Your Location

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You will need a reliable means of transportation to and from our main office located off the bus route. Attendance and timeliness are of the essence.  This role requires the successful candidate to be able to work on site daily.

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